Finding out about bursts from tenants, not telemetry
Most utilities hear about burst pipes from a complaint call. By then, the damage is done. The alarm should fire first.
Solution pack / Magistrala
Smart Water Metering
The Smart Water Metering pack gives water utilities and facility managers a live view of their distribution networks. Flow, pressure, water quality, pump state, and tank levels all land in pre-built dashboards with detection rules and scheduled reports already wired up.
Why Magistrala
Your existing field devices probably already speak MQTT or HTTP, so there's nothing to replace in the field. Raw readings and validated data stay in separate channels, so a sensor glitch never triggers a false alarm. One dashboard template covers any number of zones or customer accounts. Compliance reports go out automatically every week.
Explore the platformPlatform dashboards
See it in action.
Purpose-built dashboards for every layer of your smart water metering deployment.
The challenge
Problems utilities deal with every day
The operational and financial costs of reactive water management are well documented.
A CFO who can't explain Non-Revenue Water losses
NRW of 20–40% is common in ageing networks. Without zone-level flow data, there's no way to know where the losses are.
Water quality compliance reports assembled by hand
Pulling pH, turbidity, and TDS data from multiple systems every week, then formatting it for the regulator. Every single week.
How it works
From device
to insight.
Four steps from field device to actionable insight
- 01
Ingest
Meters and sensors send readings over MQTT, HTTP, CoAP, or WebSocket. Every raw reading is saved immediately.
- 02
Validate
Each reading is checked for plausibility before alarm logic runs. Impossible values are discarded. Only clean data moves forward.
- 03
Detect
Rules watch the clean data continuously. Pressure drops while flow spikes? Leak alarm. Flow surges? Burst alarm. pH drifts? Quality alarm. Device goes quiet? Offline alarm.
- 04
Report
Daily consumption, weekly network performance, and weekly water quality reports go out automatically. Long-term records write to PostgreSQL.
Applications
Key Applications
Where utilities and property managers deploy smart metering
Municipal distribution network monitoring
Flow, pressure, and quality at DMA boundaries. Leaks detected within minutes. NRW trends tracked monthly.
Multi-site commercial and residential property
Tenants see their own usage. Building managers get aggregate consumption and burst alarms.
Water quality compliance for regulated supplies
Continuous WHO-threshold monitoring. Weekly compliance reports delivered automatically.
Pump station and storage tank management
Live pump state, energy draw, and tank levels. Spot inefficient pump cycles. Schedule refills before pressure drops.
Benefits
What you get
out of the box.
- Leak alarms fire within seconds of threshold breach, not hours after a tenant complaint
- Zone-level flow data identifies where NRW losses are occurring so rehabilitation spend goes to the right places
- Water quality compliance reports generate and deliver automatically every week
- Device Health Monitor flags offline sensors within 10–20 minutes, preventing silent data gaps in regulatory records
- Tag-based templates scale a single dashboard definition across any number of zones without duplicating configuration
FAQ
Common questions.
Our meters don't speak MQTT or HTTP. Can we still connect them?
Yes. A gateway sitting between your field devices and the platform can handle the protocol translation. Magistrala also ships a LoRa adapter and OPC-UA adapter that connect those networks natively.
Can the pack handle multiple pressure zones with different normal operating ranges?
Yes. You can deploy additional rule instances with zone-specific thresholds and assign each rule to the channel or group corresponding to that zone.
How does the solution support Non-Revenue Water calculation?
The pack provides the metered volume data that NRW calculation requires: zone-level flow totals, daily consumption, and long-term volume records from the PostgreSQL archive.
What happens if a device goes offline during a quality exceedance event?
The Device Health Monitor raises a Warning alarm within 10–20 minutes of the last received message. If the device went offline while reporting an out-of-range reading, the quality alarm remains active in the log.
Your next step
Ready to deploy
Smart Water Metering?
Start free on Magistrala Cloud, or contact us to scope a custom deployment for your organisation.
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